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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daniel Ward

Daniel Ward

October 6, 2025

5  out of  5
rating by Daniel Ward
"Always can count on Lisa J to be helpful, fast and knowledgeable."
We responded:
"Thank you so much for your review! We're thrilled to hear that Lisa has been helpful, fast, and knowledgeable for you. She's great at what she does. Your support means a lot to us!"
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Monique Olguin

October 3, 2025

5  out of  5
rating by Monique Olguin
"So I've been dealing with Lisa from State Farm and can say she is the best! I purchased a motorcycle and within a month traded it for a different motorcycle. Lisa was very patient and explained all my options for coverage. I feel confident that if I ever need to file a claim of any kind all will be handled. Thanks Lisa! Grateful"
We responded:
"Thank you so much for your 5-star review! We're thrilled to hear that Lisa provided you with exceptional service and helped you navigate your motorcycle coverage options with patience and clarity. It's wonderful to know you feel confident and supported—our goal is always to make sure you have the best experience possible. We'll be sure to pass along your thanks to Lisa. If you ever need anything else, we're here to help!"
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Ashland Reed

October 1, 2025

5  out of  5
rating by Ashland Reed
"Everyone at this branch is always so friendly. I've always been able to get help with any question or issue I've had! I've personally worked with Jack and Lisa and they have been informative, helpful, and most importantly very kind!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Jack, Lisa, and the entire team have been friendly, helpful, and kind during your visits. Providing excellent service and support is our top priority, and your kind words mean a lot to us. We look forward to continuing to assist you with any questions or needs you may have!"
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Darla Varney

September 29, 2025

5  out of  5
rating by Darla Varney
"Always helpful, helpful always great advice"
We responded:
"Darla, thank you! We're so pleased to hear that we've always been able to help you with your insurance needs and questions. Thank you for your 5-star review!"
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Brennon Wilsey

September 19, 2025

5  out of  5
rating by Brennon Wilsey
"Amazing customer support. Lisa was able to quickly find the best policy for me and I couldn't be happier!"
We responded:
"Thank you, Brennon! We're thrilled to hear that Lisa was able to find the perfect policy for you quickly. Your satisfaction is our top priority, and we appreciate you choosing us. If you ever need anything else, we're here to help!"
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Rex Watson

September 19, 2025

5  out of  5
rating by Rex Watson
"Lisa was helpful Answered all my concerns"
We responded:
"Thank you, Rex, so much for your kind words! We're glad to hear that Lisa was able to assist you and address all your concerns. If you need any further help, please don't hesitate to reach out!"
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Justice Kesler

September 18, 2025

5  out of  5
rating by Justice Kesler
"Lisa was super kind and helpful in adding renters insurance onto my rental house including providing me with multiple quotes that I could choose from! My husband and I both really appreciate State Farm for their friendly demeanor and fair prices for getting good coverage."
We responded:
"Thank you so much for your wonderful review We're happy to hear that Lisa was able to provide you with helpful options and excellent service. We truly appreciate you and your husband choosing State Farm, and we're here anytime you need assistance with your insurance needs."
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Mitchell Gillingham

September 16, 2025

5  out of  5
rating by Mitchell Gillingham
"Honestly, Kala was great. Dare I say extremely helpful. Answered every question I had, and even had an idea that is going to save me money, which is huge. These are the type of phone calls that assure me insurance people can actually be helpful. Thanks to Kala's outstanding support, I will surely remain a loyal client of Sam Higgins’ office for the foreseeable future."
We responded:
"We're thrilled to hear that Kala was able to provide you with helpful answers and even offer a money-saving idea. It's wonderful to know that her support has made such a positive impact on your experience. We truly appreciate your loyalty to our office and look forward to continuing to serve you in the future!"
Profile photo of Megan Baldwin

Megan Baldwin

September 12, 2025

5  out of  5
rating by Megan Baldwin
"Sam and his team, particularly Jack are the best around! My son just started college in Canada and we needed insurance coverage that allowed him coverage while away. Jack went above and beyond helping find the answer and getting me quotes and saving me money! Looking for auto and home insurance? Look no further than with Sam Higgins and his wonderful team. Jack, thank you again for your outstanding customer service and friendly, quick and professional help!"
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear that Jack and the team were able to provide the coverage your son needed while studying in Canada, and that you found our service helpful and cost-saving. It’s our goal to make insurance easy and stress-free for all our clients, and your feedback means a lot to us. We truly appreciate your trust in our team for your auto and home insurance needs. If you ever need anything else, don’t hesitate to reach out!"
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R Brouillard

September 2, 2025

5  out of  5
rating by R Brouillard
"I have been with Sam Higgens Insurance for over 20 years and truly appreciate all the help, advice and customer service they have provided to me! Highly recommend this office!"
We responded:
"Thank you so much for being a valued client for over 20 years! We truly appreciate your trust and are delighted to hear that our team has been able to provide the help, advice, and customer service you deserve. Your recommendation means a lot to us. We look forward to continuing to serve you for many years to come!"
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Maddy Underwood

August 21, 2025

5  out of  5
rating by Maddy Underwood
"Timely, helpful, and knowledgable team!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team was timely, helpful, and knowledgeable. Your feedback means a lot to us and motivates us to keep providing excellent service. If you ever need anything else, we're here to help!"
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David Kenney

August 19, 2025

4  out of  5
rating by David Kenney
"Just good old fashioned customer service. Always there to help and answer all your questions."
We responded:
"Thank you so much for your kind words! We're delighted to hear that our customer service has met your expectations. We're always here to help and appreciate your continued support!"
Profile photo of David Royal

David Royal

August 16, 2025

5  out of  5
rating by David Royal
"Very Friendly and helpful Staff! I have been with Sam Higgins - State Farm for over 20 years and have always been more then satisfied with the service I have received!"
We responded:
"Thank you so much for your kind words and for being a loyal client for over 20 years! We're thrilled to hear that our team at Sam Higgins - State Farm has consistently provided you with friendly and helpful service. Your satisfaction means a lot to us, and we look forward to continuing to support your life, property, vehicle, and mortgage insurance needs for many years to come!"
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tierra cruse

August 5, 2025

5  out of  5
rating by tierra cruse
"Everyone at the office is so friendly and helpful."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team was friendly and helpful. We look forward to assisting you again soon!"
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Crystal Contreras

August 1, 2025

5  out of  5
rating by Crystal Contreras
"I called around to about 5 local agents. Chris at Sam's office was the first person to pick up the phone. We was very kind and had everything wrapped up for me in minutes. Thank you Chris!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Chris was able to assist you quickly and efficiently. We pride ourselves on providing prompt and friendly service, and it's great to know Chris delivered just that. If you ever need anything else, please don't hesitate to reach out!"
Profile photo of Lindsey Bekemeyer

Lindsey Bekemeyer

July 30, 2025

5  out of  5
rating by Lindsey Bekemeyer
"I’m always pleased with how polite and efficient Sam’s office is! Always thought insurance would be a headache but they make it quick and easy! Thank you so much!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Sam’s office has made your insurance experience polite, efficient, and hassle-free. Making things quick and easy for our clients is our top priority, and your kind words mean a lot to us. We truly appreciate your trust and look forward to continuing to serve you!"
Profile photo of Miranda Martin

Miranda Martin

July 30, 2025

5  out of  5
rating by Miranda Martin
"Sam Higgins State Farm insurance company has been our insurance for a few years and they are always so kind and friendly. They also support my children's school during their fundraising efforts. Sam's office has truly been a blessing to the south hill community."
We responded:
"Thank you so much for your kind words and continued trust in Sam Higgins State Farm! We're thrilled to hear that our team has been helpful and supportive, both with your insurance needs and in giving back to the South Hill community. Supporting local schools is very important to us, and we're grateful to be part of such a wonderful community. We look forward to serving you for many years to come!"
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Miranda Ellert

July 30, 2025

5  out of  5
rating by Miranda Ellert
"Where do I start with an all-time positive review? The office ladies are absolutely the sweetest humans every time I call. They send friendly reminders when the bill is due, zero pressure and they keep in contact if there are any changes to my policy. They are informative and understanding of all situations. I strongly recommend Sam Higgins office!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that our team has been helpful, friendly, and supportive throughout your experience. The entire office strives to provide the best service possible, and your kind words truly mean a lot to us. We appreciate your recommendation and look forward to continuing to assist you with your insurance needs!"
Profile photo of Sara W

Sara W

July 22, 2025

5  out of  5
rating by Sara W
"Outstanding Agency and Team! Wonderful company to work with regarding my auto and homeowner insurances. Sam Higgins Agents even looked through my policy and helped find additional discounts! They also respond quickly to calls with knowledge, care and attention to details. Thank you to Ava and Lisa for taking care of my questions, concerns and initiating my requests for policy changes. I feel informed, safe and very pleased with my service and coverage. I highly recommend State Farm and the professionals in Sam Higgins Office. Thank you so much!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Ava, Lisa, and the entire Sam Higgins team were able to provide you with knowledgeable, attentive, and caring service. It’s great to know that we could help you find additional discounts and make you feel informed and secure with your coverage. Your recommendation means a lot to us, and we truly appreciate your trust in State Farm and our office. If you ever have any more questions or need assistance, please don’t hesitate to reach out. Thanks again!"
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John Filanoski

July 18, 2025

5  out of  5
rating by John Filanoski
"Jack Steven was super helpful, fast and professional"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jack Steven provided you with helpful, fast, and professional service. We appreciate your feedback and look forward to assisting you again in the future!"
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samantha paige

July 15, 2025

5  out of  5
rating by samantha paige
"Lisa has been amazing with helping me transfer my insurance here to Washington, she made everything easy to understand and quick!"
We responded:
"Thank you so much and we're so glad to hear Lisa was so helpful! Welcome to our office!"
Profile photo of Ariel Chan

Ariel Chan

July 7, 2025

5  out of  5
rating by Ariel Chan
"I had moved from out of state recently and had to transfer my auto insurance policy. Kala was the agent I worked with and she made the whole process easy to navigate. She is knowledgeable and friendly, helping me understand my policy and what worked best for me. Moving across the country was a big process and there's a lot involved, so it was really nice to know that updating my insurance was an easy task to complete. :)"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kala was able to make your insurance transfer smooth and easy during such a big transition. Moving across the country can be overwhelming, and we're glad we could help take the stress out of updating your policy. We'll be sure to pass along your compliments to Kala. If you ever need anything else, please don't hesitate to reach out!"
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Mason Giacchetti

June 27, 2025

5  out of  5
rating by Mason Giacchetti
"I worked with Kala and she was very helpful. The whole process was painless and easy to understand. Overall great service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kala provided helpful and clear support throughout the process. It's wonderful to know that your experience was painless and easy. We truly appreciate your feedback and look forward to assisting you again in the future!"
Profile photo of Matt Wheelwright

Matt Wheelwright

June 20, 2025

5  out of  5
rating by Matt Wheelwright
"I have been with Sam Higgins for well over a decade and have no complaints. Everyone is helpful, knowledgeable, and easy to reach."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We truly appreciate your loyalty over the past decade and are thrilled to hear that our team has consistently met your needs. Your kind words about our helpful and knowledgeable staff mean a lot to us. We strive to provide the best service possible, and it’s wonderful to know we’ve succeeded in making your experience a positive one."
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Melanie Helms

June 8, 2025

5  out of  5
rating by Melanie Helms
"We have been with Sam Higgins State Farm for quite a few years and have nothing but great service! All the agents are always helpful and if we ever have any questions, they have always given timely answers, highly recommend State Farm 👍😊"
We responded:
"Melanie, thank you so much for your kind words and for being a valued member of the Sam Higgins State Farm family for all these years! We're thrilled to hear that you have consistently received great service from our team. Your satisfaction is our top priority, and we're always here to provide timely assistance and support whenever you need it. We truly appreciate your recommendation and look forward to continuing to serve you in the future!"