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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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sammy mercer

December 31, 2024

5  out of  5
rating by sammy mercer
"there for you when you need them"
We responded:
"Hey Sammy, thank you for the 5 star review!"
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Stan Nybo

December 11, 2024

4  out of  5
rating by Stan Nybo
"The service was great and timely pricing was very fair"
We responded:
"Thank you, Stan! We are excited to welcome you to our office! Thank you for the review."
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Tiffany Brown

December 3, 2024

5  out of  5
rating by Tiffany Brown
"If you need insurance, this is the office to go with! I trust everyone here completely. They are awesome, always knowledgeable, helpful and friendly."
We responded:
"Thank you, Tiffany! And thank you for putting your trust in us! We really appreciate your continued business."
Profile photo of J McC

J McC

November 30, 2024

5  out of  5
rating by J McC
"Hello!!!! Here to tell you a “quick” story! I’ve been with Sam Higgins State Farm for over a decade now, that being said, I’ve also attempted to leave Sam Higgins State Farm!!! That’s just being honest! Hear me out!!! I am a pretty savvy insurance shopper. I have attempted, almost annually, to jump ship and find a better rate, better coverage or more convenience. The truth is.. EVERY TIME I’ve “shopped” around for a new insurance company SAM HIGGINS STATE FARM has beaten the competition!!! On all fronts!!! When comparing “apples to apples”, State Farm has always won out!!! It takes hours, if not days, to shop for insurance ( if you are doing it right ). So, the moral of this story is this…. Listen to a complete stranger when I tell you… Sam Higgins State Farm, not only has the best rates, coverage and convenience ( for us ), they also have the friendliest, most helpful, and professional group of people a guy could hope to handle his insurance needs!!! Thank you Sam, Chris, Ava, Lisa, and Jack ( I apologize if I’m forgetting someone, which I’m sure I am ). Yes I am a real person, no I am not a BOT, nor am I paid professional!!! I took the time to write this review because THEY are worth it!!!"
We responded:
"Thank you for this amazing review and for sticking with us through all the years! It really means a lot hearing this from such a long-time and loyal customer. We are so proud of our team here and appreciate the time you took to let them all know and to write such a glowing review!"
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Scott Stevens

November 27, 2024

5  out of  5
rating by Scott Stevens
"The team is great and very helpful. I would highly recommend this state farm office!"
We responded:
"Thank you, Scott, for the 5 Star review and the recommendation!"
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John Schiffner

November 21, 2024

5  out of  5
rating by John Schiffner
"They really responsive to all your questions and will save you money wherever they can."
We responded:
"Hey John, thanks for the review! We really do try to help however we can. We appreciate your loyalty."
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Ivan

November 21, 2024

5  out of  5
rating by Ivan
"Great service with friendly stuff always ready to do their best to help. Above and beyond. Been with them for over 15 years now and never had a single issue, only the positive vibes."
We responded:
"Thank you for the amazing review! We have enjoyed helping you and your family over the years and always enjoy hearing from you!"
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Shannon Larkin

November 21, 2024

5  out of  5
rating by Shannon Larkin
"I couldn’t be more impressed with the outstanding service from this team! From the moment I walked in, they made me feel like a priority. They were professional, friendly, and went above and beyond to ensure I had the right coverage for my needs. Kala took the time to explain all my options in detail and made the process so easy to understand. Whether it’s auto, home, or life insurance, you can tell they genuinely care about finding the best solutions for their clients. If you’re looking for an insurance office that’s knowledgeable, reliable, and truly puts the customer first, Sam Higgins’ State Farm office is the place to go. Highly recommend!"
We responded:
"Thank you, Shannon! We are so excited to welcome you to our office and be your go-to for all things insurance. And thank you for such a glowing review!"
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Courtney Ellendt

October 31, 2024

5  out of  5
rating by Courtney Ellendt
"Without a shadow of a doubt, this office is THE BEST! As a customer, I am so incredibly grateful for their professionalism, expertise, knowledge, responsiveness, and friendliness. I won’t ever switch—they treat me like family and genuinely want to provide the best experience for each of their customers. I appreciate you, Team Higgins!"
We responded:
"Courtney, you're just the best! We will do our absolute best for our customers and love every minute we have the opportunity to work with people like you!"
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Richard Stevens

October 30, 2024

5  out of  5
rating by Richard Stevens
"I recently got a quote from State Farm for auto and home insurance from Jack. It was very informative and I feel my home will be better covered when I switch to State Farm. Just waiting for my current policy to renew and I will be making the switch. I feel Jack and the agents at this office want to provide the best coverage possible."
We responded:
"Hi Richard, we look forward to welcoming you to our office and providing the best service!"
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Kyle Langston

October 29, 2024

5  out of  5
rating by Kyle Langston
"Every time I call they are very helpful and nice to talk to. Lisa especially is on it when it comes to answering my questions and helping me get what I need."
We responded:
"Hi Kyle, thank you for the review and for recognizing Lisa's exceptional knowledge and service. We appreciate your customer loyalty and love being your go-to for insurance questions and needs!"
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Josh Lane

October 25, 2024

5  out of  5
rating by Josh Lane
"Jack Stevens did a fantastic job helping me and my family find a solution that fit our needs. Very knowledgeable, friendly and prompt. Looking forward to continue working with Jack and Sam in the future."
We responded:
"Thank you, Josh, for the glowing review! Jack has been a huge asset to our team and we are so excited to welcome you to our office!"
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T K

October 23, 2024

5  out of  5
rating by T K
"10/2024 Update - Sam's office continues to provide incredible customer service and advice. It is impressive how they are able to maintain such consistency year after year - what a commitment to excellence! A few years ago: Sam Higgins State Farm sets the bar for customer service, in my opinion. I have worked with Chris and Sam for many years and it makes me look so smart when I refer friends, family, and clients to them. They consistently do excellent work by responding quickly to every request and question I have. They also respond to my claims so quickly and thoroughly. Thank you State Farm team for your dedication to hard work and your care of your clients!"
We responded:
"Thank you once again for taking the time to compliment our office! We appreciate the recognition and strive to give the best service. It is always such a pleasure to hear from you! Todd--thank you for being such a loyal customer for so long... The greatest compliment we can receive as an office is a referral & we appreciate those that you've sent our way! It's been a pleasure working with you and we greatly appreciate this fantastic feedback!"
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Linda Bromley

October 15, 2024

5  out of  5
rating by Linda Bromley
"We have dealt with Sam Higgins, State Farm, for both auto and home owners insurance. They have been extremely helpful and very friendly."
We responded:
"Hi Linda! Thank you so much and we sure appreciate you!"
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Noah's Family

October 1, 2024

5  out of  5
rating by Noah's Family
"If you want the best coverage, go State Farm. If you want to deal with an awesome agent, go to Sam Higgins. Still the best agent in town with an awesome staff. After all these years, they are still the best. Ask for Chris, he'll hook you up. No bs, no fluff, he'll tell you like it is."
We responded:
"John, we thank you so much for your continued business and kind words... It's a pleasure to serve you here at our office!"
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Ryan Stayrook

September 24, 2024

5  out of  5
rating by Ryan Stayrook
"Exceptional customer service from Jack and Chris!"
We responded:
"Thanks for the review, Ryan! "
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Shelley Johnson

September 23, 2024

5  out of  5
rating by Shelley Johnson
"No matter who I speak I always get speedy helpful service with a smile. Would recommend!"
We responded:
"Thank you, Shelley! We are proud of our team and appreciate you taking the time to leave a review. Thank you for the recommendation!"
Profile photo of Nahakuelua Arquero

Nahakuelua Arquero

September 12, 2024

5  out of  5
rating by Nahakuelua Arquero
"Agents are amazing despite the limitations put in front of them by their brand name, no military discount, employees here are a 5"
We responded:
"Todd, thank you for supporting our team and giving them such positive recognition. We appreciate you and your feedback."
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Ethan Kauffman

September 10, 2024

5  out of  5
rating by Ethan Kauffman
"Had a great experience with this branch they had incredible customer service, mainly Jack Stevens. Will be continuing to do business with them."
We responded:
"Thanks Ethan! Jack has been an amazing addition to our office and we appreciate your review."
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Jessie Quacquarini

September 10, 2024

5  out of  5
rating by Jessie Quacquarini
"Jack was extremely helpful and professional!"
We responded:
"Thank you Jessie! We agree, Jack is pretty great!"
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Tami Jeffords

August 21, 2024

5  out of  5
rating by Tami Jeffords
"Lisa Jeffords is great to work with."
We responded:
"Hi Tami, thanks for taking the time to give us your feedback. Lisa is a wonderful asset to our team & we think she's pretty great too! "
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Roger Blevins

August 16, 2024

5  out of  5
rating by Roger Blevins
"Ever since I've moved out of town, I've had to do all of my account updates over the phone. Ava has been an incredible help and has made the process easy peasy. Thank you for the great service."
We responded:
"Roger--we're so grateful that Ava has made it easy to navigate policy changes even from afar! As we're licensed in both WA & ID we can help customers near and far! We're glad that you're still getting attentive, helpful, and "incredible" customer service despite the distance. That's the goal! "
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April L.

August 15, 2024

5  out of  5
rating by April L.
"I have been with State Farm for years and so far they’ve always come through when I need them. Lisa and the whole staff at their office has always been so pleasant and helpful with me. They also followed up with me to see if my current rates are still competitive and made sure I had the best rates. As far as filing a claim through State Farm it has never been easy with the help of their very user friendly app and they will follow up with you as soon as possible!"
We responded:
"Hi April, thank you! We truly appreciate you trusting us with your insurance coverage and we're so glad that you've found value in having a team that works to address your needs & make your insurance as affordable as possible. "
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Collin Young

August 2, 2024

5  out of  5
rating by Collin Young
"I’ve held policies through the Sam Higgins Office for over a decade. They have always been incredibly responsive and understanding, and have helped me navigate a sea of life over the years. High praise and recommendations for Lisa and Kala, and the other lovely people that work there!"
We responded:
"Collin--thank you for continuing to choose Sam Higgins State Farm year after year. We greatly appreciate your continued business & partnership over the past decade--we're thrilled to know that we've been a dependable resource for all of your insurance needs even through different seasons of life. Thank you for your shout outs as well--we truly have the best team! Thanks again. "
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Ron Ineman

July 31, 2024

5  out of  5
rating by Ron Ineman
"If you need any insurance needs look no further. Courtney, Chris, Sam and the crew are the best in the business. Can you find cheaper insurance? Maybe, but the cheaper insurance won’t get you 5 star customer service. For me it’s worth spending a few more $$$ knowing that I’m also getting a live person on the phone thats ready to help. Call them for a quote and you’ll see what I’m talking about. One happy bundled customer."
We responded:
"Ron, thank you so much for sharing your feedback with us! We're happy to hear that our passion for helping our customers comes through in the way we do business on a daily basis. It's wonderful that you find the VALUE in having a local agent & team that can help you navigate questions, concerns, and necessary changes without having to wait on hold and speak with someone different every time. We agree that this is worth paying a few extra dollars for. Thank you for choosing us as your trusted local State Farm agent--we look forward to serving you for many years to come. "