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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steve Brown

May 20, 2025

5  out of  5
rating by Steve Brown
"Fantastic Customer Service and great to deal with. Been with Sam's office for 20+ years. Thank you, Steve"
We responded:
"Thank you, Steve! We truly appreciate your loyalty over the past 20 years and are delighted to hear that you've consistently experienced fantastic customer service with us. Your support means the world to our team, and we look forward to continuing to assist you in the future. If there's anything more we can do for you, please let us know. Thanks again!"
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Molly Sanchez

May 19, 2025

5  out of  5
rating by Molly Sanchez
"Lisa is fantastic in the Sam Higgins Office. They helped me after with everything thank you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lisa provided you with fantastic service in the Sam Higgins Office. Our team is dedicated to helping our clients, and it’s great to know that your experience reflected that. If you need any further assistance, don’t hesitate to reach out. Thanks again for your review!"
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Jeffrey Y

May 13, 2025

5  out of  5
rating by Jeffrey Y
"These guys are the best! Thanks Jack for most recently helping, but also Sam, Lisa, Ava and Chris"
We responded:
"Thank you for your wonderful review! We're delighted to hear that you had a great experience with our team. We all are all dedicated to providing the best service possible, and your recognition of their efforts means a lot to us. We truly appreciate your support and look forward to assisting you again soon!"
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reubensamich28

May 12, 2025

5  out of  5
rating by reubensamich28
"I’ve had nothing but positive and seamless interactions with this office! Jack is very knowledgeable and went above and beyond while providing excellent service."
We responded:
"Thank you so much for taking the time to share your positive experience! We're thrilled to hear that your interactions with our office have been seamless and that Jack was able to provide you with excellent service. Your kind words and recognition mean a lot to us. We look forward to serving you again in the future!"
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Rex Watson

May 8, 2025

5  out of  5
rating by Rex Watson
"Lisa always takes care of any questions or problems I may have quickly and efficiently. She’s the best."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Lisa has been able to assist you quickly and efficiently. She truly is a valued member of our team, and we appreciate your recognition of her hard work. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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william wilkinson

May 8, 2025

5  out of  5
rating by william wilkinson
"Lisa was very helpful and efficient in getting what I needed. It is always a pleasure talking with state farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lisa provided you with helpful and efficient service. We always strive to make our customers feel valued and appreciated. If you have any further questions or need assistance, don’t hesitate to reach out. We look forward to serving you again!"
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Hanna Wyer

May 6, 2025

5  out of  5
rating by Hanna Wyer
"Everyone we have delays with at this office has been great to work with. Nothing but positive things to say about our time at State Farm!"
We responded:
"Hanna, thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our team at State Farm. Our goal is to provide exceptional service, and it’s rewarding to know that we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We look forward to continuing to work with you!"
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Crowell Realtor

April 30, 2025

5  out of  5
rating by Crowell Realtor
"I was referred by other family members to Jack Stevens at the Sam Higgins State Farm insurance agency. I must say, I have never been so impressed with an insurance representative as I was with Jack. He was so thorough so communicative with me about everything and I have rentals, my own home, an umbrella and a vehicle policy and everything went so smoothly transitioning to State Farm with Jack. I completely recommend him to anyone. He is so knowledgeable, nice and easy to talk with and truly listens. I’m ecstatic to be with this company and Jack is my agent. Jan Marie"
We responded:
"Hi Jan Marie! Thank you so much for taking the time to share your wonderful experience with Jack at the Sam Higgins State Farm office! We are thrilled to hear that Jack provided you with such thorough and communicative service while assisting you with your various insurance needs. Your kind words about his knowledge, friendliness, and attentiveness truly highlight the qualities we strive for in our team. We're delighted that you felt confident and supported during your transition to State Farm, and we appreciate your recommendation to others. Welcome to the State Farm family! If you ever need anything in the future, please don’t hesitate to reach out."
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Henderson Belk

April 29, 2025

5  out of  5
rating by Henderson Belk
"Extremely personable and friendly staff over at Sam Higgin's! Appreciate the work they do for the Spokane community."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Sam Higgin's. Our staff takes great pride in being personable and friendly, and it's wonderful to know that their efforts are making a difference in the Spokane community. Your support means the world to us, and we look forward to continuing to serve you and our community in the future!"
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Emma Strobel

April 25, 2025

5  out of  5
rating by Emma Strobel
"The Sam Higgins office is amazing! I am so pleased with the service I have received from them. Everyone at the office is willing to help, accessible and personable. Would definitely recommend!"
We responded:
"Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team. Providing exceptional service is our top priority, and it’s wonderful to know that our efforts have made a difference for you. Your recommendation means a lot to us, and we look forward to continuing to assist you in the future. If you ever need anything else, please don’t hesitate to reach out!"
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Char MacKay

April 18, 2025

3  out of  5
rating by Char MacKay
"My experience has been very spotty with this team. They seem well versed in their industry but some seem prone to subtle accusations, suspicions and discourtiousness. For instance, I have a house built in 1930s, it has always had ivy on the front of the house. We've lived there 25 years. We were given notice in the middle of winter that we had to tear it down or policy would be canceled. I called to ask what was up because it seemed out of the blue. What changed? And I was worried about getting it done in the middle of winter as my husband is disabled and the ivy is on a very high portion of the house and it is somewhat dangerous even in the best of weather the office representative was repressive, abrupt, and basically resisted explaining the situation and my questions regarding the change while emphasizing lack of concern. Felt like I was being treated like a renter behind on their rent for no discernable reason. I'm currently hoping to find an agent with staff that is less intimidating."
We responded:
"Thank you for taking the time to share your experience with us. I want to sincerely apologize for the difficulties you faced, especially given the unique situation with your home and the added stress it brings to you and your husband. It’s completely understandable to feel frustrated and concerned when faced with sudden changes, particularly when it involves your home of 25 years. I’m truly sorry to hear that our team did not provide you with the support and understanding you deserved during your inquiry. Your feelings of being treated dismissively are valid, and it’s disheartening to know that we fell short in our communication. We strive to create a welcoming and respectful environment for all our clients, and I regret that we did not meet that standard in your case. Please know that your feedback is invaluable to us. We will use it to improve our services and ensure that our team communicates with empathy and clarity moving forward. If you’re open to it, I would love the opportunity to discuss your concerns further and see how we can assist you better in the future. Thank you again for sharing your experience, and I hope we can regain your trust."
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Jessica Pilgrim

April 4, 2025

5  out of  5
rating by Jessica Pilgrim
"Everyone with Sam's office is amazing. They are so kind and patient and incredibly responsive. They make made switching to State Farm a breeze (or adding/changing policies)! Also, for anyone looking for affordable car insurance for your teens, look no further! I saved a ton on my homeowners and car insurance by switching from GEICO to State Farm!"
We responded:
"Jessica, thank you for your glowing review! It's a joy welcoming you to our office & we look forward to being your resource for all things insurance. We're glad to hear that we were not only able to save you money, but to provide an awesome customer experience as well. Welcome to the Sam Higgins State Farm family!"
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Jim Erwin

March 30, 2025

5  out of  5
rating by Jim Erwin
"I know everyone is supposed to hate insurance companies, but everyone at this State Farm has been amazing over the years. They've always been super reasonably priced, great coverage, and when I've needed something, I think 30 min is the longest it's ever taken to get me sorted out (and that was for insuring a $4k book). I always recommend Sam Higgens when friends are looking around."
We responded:
"Thank you so much for your kind words and for taking the time to share your positive experience with our State Farm team! We’re thrilled to hear that you’ve consistently found our service to be prompt and our coverage to be reasonably priced. It's wonderful to know that our office has made such a positive impression on you. We appreciate your recommendations to your friends, as word-of-mouth is incredibly valuable to us. If you ever need anything in the future or have any questions, don’t hesitate to reach out. We're here to help! Thanks again for your support!"
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Sherri Boyd

March 28, 2025

5  out of  5
rating by Sherri Boyd
"Jack is awesome! He helped me get home insurance and bundled my car insurance. I am also looking into inexpensive life insurance for my grandkids who I am raising. I work night shift and he calls me before hours so I can get some sleep! I would recommend Jack and Sam Higgins State Farm for all your insurance needs."
We responded:
"Thank you for your wonderful review! We’re so glad to hear about your positive experience with Jack. It’s great to know that he was able to assist you with bundling your home and car insurance, and we appreciate your proactive approach in looking into life insurance for your grandkids. Jack truly goes above and beyond to accommodate our clients, and your feedback about his willingness to call before hours is a testament to his dedication. We’re proud to have him on our team! Thank you for recommending Jack and Sam Higgins State Farm for insurance needs."
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Ethan Padilla

March 10, 2025

5  out of  5
rating by Ethan Padilla
"Jack is a phenomenal agent. Very easy to work with and helped not only getting my policy, but helping me understand my policies as well. Will definitely continue to use him as long as I can and would recommend him to anyone else needing insurance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jack provided you with excellent service and helped you navigate your insurance policies. Our team is dedicated to making the process as smooth and informative as possible. Your recommendation means a lot to us, and we look forward to assisting you with your insurance needs in the future!"
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Michael Sagebarth

February 13, 2025

5  out of  5
rating by Michael Sagebarth
"This group of agents are awesome. Ava at the reception desk, Lisa, Jack, Kala, Chris and of course Sam Higgins. I can't give enough praise of all the support they give and answering all my questions and then some unrelated help with my new mobile phone and it's operation Thanks Jack and Kala in trouble shooting my nightmare App “Drive Safe and Save” and all it's intricate applications. I have all my insurance needs with them and any policy questions, Ava is always quick to respond as well as the whole team. Good job and many kudos. I would definitely recommend State Farm, Sam Higgins office. Respectfully Michael S."
We responded:
"Thank you so much for your kind words, Michael! We truly appreciate your feedback and are thrilled to hear that our team has been able to assist you with both your insurance needs and your mobile app challenges. It's great to know that the entire tam has made a positive impact on your experience. Your recommendation means a lot to us, and we're hear to help whenever you need anything. Thanks again for your support."
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Elizabeth Wood

January 27, 2025

5  out of  5
rating by Elizabeth Wood
"Pleasant, professional, efficient!"
We responded:
"Thanks, Liz! We sure appreciate you!"
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Logan Gering

January 25, 2025

5  out of  5
rating by Logan Gering
"Jack Stevens is a good guy and very professional and helped the through soo much and made it easy for to understand the process of what was happening - Brendan B"
We responded:
"Thank you for the glowing review! Jack has been an invaluable member of our team!"
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Rachel Snider

January 24, 2025

5  out of  5
rating by Rachel Snider
"I had the pleasure of working with Jack Stevens for me & my families life insurance needs, and I couldn’t be more impressed. Jack was incredibly knowledgeable, taking the time to explain all my options and help me find the best coverage. He was not only professional but also very approachable which made the entire process smooth and stress-free. Jack was always prompt in answering my questions and provided clear, honest advice. I highly recommend him to anyone looking for reliable and personalized life insurance assistance!"
We responded:
"Hi Rachel! What a great compliment for our Jack. Thank you!"
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Denise Nieman

January 22, 2025

5  out of  5
rating by Denise Nieman
"Been with Sam Higgins for 30 years. I have received excellent PERSONAL service from him and hist most caring staff. Had a dead battery and within 30 mins I was on my way to get a new one. Someone hit me and even that was handled with ease. I'm old school and appreciate that I can just CALL them and get it handled. I recommend Sam, he and his staff get it done."
We responded:
"Thank you, Denise, for such an amazing review! We appreciate you and thank you for being one of our most loyal customers!"
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Jaysen K

January 17, 2025

5  out of  5
rating by Jaysen K
"Jack Stevens is very easy to work with. He worked diligently and patiently to set up several policies that would fit our family. He also followed up numerous times as our new policies took effect, ensuring that everything was going as planned. In the end, we ended up getting better coverage for less than we paid our previous insurance company. Thank you!"
We responded:
"Thank you, Jaysen, for such an incredible review! Welcome to our office."
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sammy mercer

December 31, 2024

5  out of  5
rating by sammy mercer
"there for you when you need them"
We responded:
"Hey Sammy, thank you for the 5 star review!"
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Stan Nybo

December 11, 2024

4  out of  5
rating by Stan Nybo
"The service was great and timely pricing was very fair"
We responded:
"Thank you, Stan! We are excited to welcome you to our office! Thank you for the review."
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Tiffany Brown

December 3, 2024

5  out of  5
rating by Tiffany Brown
"If you need insurance, this is the office to go with! I trust everyone here completely. They are awesome, always knowledgeable, helpful and friendly."
We responded:
"Thank you, Tiffany! And thank you for putting your trust in us! We really appreciate your continued business."
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J McC

November 30, 2024

5  out of  5
rating by J McC
"Hello!!!! Here to tell you a “quick” story! I’ve been with Sam Higgins State Farm for over a decade now, that being said, I’ve also attempted to leave Sam Higgins State Farm!!! That’s just being honest! Hear me out!!! I am a pretty savvy insurance shopper. I have attempted, almost annually, to jump ship and find a better rate, better coverage or more convenience. The truth is.. EVERY TIME I’ve “shopped” around for a new insurance company SAM HIGGINS STATE FARM has beaten the competition!!! On all fronts!!! When comparing “apples to apples”, State Farm has always won out!!! It takes hours, if not days, to shop for insurance ( if you are doing it right ). So, the moral of this story is this…. Listen to a complete stranger when I tell you… Sam Higgins State Farm, not only has the best rates, coverage and convenience ( for us ), they also have the friendliest, most helpful, and professional group of people a guy could hope to handle his insurance needs!!! Thank you Sam, Chris, Ava, Lisa, and Jack ( I apologize if I’m forgetting someone, which I’m sure I am ). Yes I am a real person, no I am not a BOT, nor am I paid professional!!! I took the time to write this review because THEY are worth it!!!"
We responded:
"Thank you for this amazing review and for sticking with us through all the years! It really means a lot hearing this from such a long-time and loyal customer. We are so proud of our team here and appreciate the time you took to let them all know and to write such a glowing review!"