Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ethan Padilla

Ethan Padilla

March 10, 2025

5  out of  5
rating by Ethan Padilla
"Jack is a phenomenal agent. Very easy to work with and helped not only getting my policy, but helping me understand my policies as well. Will definitely continue to use him as long as I can and would recommend him to anyone else needing insurance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jack provided you with excellent service and helped you navigate your insurance policies. Our team is dedicated to making the process as smooth and informative as possible. Your recommendation means a lot to us, and we look forward to assisting you with your insurance needs in the future!"
Profile photo of Michael Sagebarth

Michael Sagebarth

February 13, 2025

5  out of  5
rating by Michael Sagebarth
"This group of agents are awesome. Ava at the reception desk, Lisa, Jack, Kala, Chris and of course Sam Higgins. I can't give enough praise of all the support they give and answering all my questions and then some unrelated help with my new mobile phone and it's operation Thanks Jack and Kala in trouble shooting my nightmare App “Drive Safe and Save” and all it's intricate applications. I have all my insurance needs with them and any policy questions, Ava is always quick to respond as well as the whole team. Good job and many kudos. I would definitely recommend State Farm, Sam Higgins office. Respectfully Michael S."
We responded:
"Thank you so much for your kind words, Michael! We truly appreciate your feedback and are thrilled to hear that our team has been able to assist you with both your insurance needs and your mobile app challenges. It's great to know that the entire tam has made a positive impact on your experience. Your recommendation means a lot to us, and we're hear to help whenever you need anything. Thanks again for your support."
Profile photo of Elizabeth Wood

Elizabeth Wood

January 27, 2025

5  out of  5
rating by Elizabeth Wood
"Pleasant, professional, efficient!"
We responded:
"Thanks, Liz! We sure appreciate you!"
Profile photo of Logan Gering

Logan Gering

January 25, 2025

5  out of  5
rating by Logan Gering
"Jack Stevens is a good guy and very professional and helped the through soo much and made it easy for to understand the process of what was happening - Brendan B"
We responded:
"Thank you for the glowing review! Jack has been an invaluable member of our team!"
Profile photo of Rachel Snider

Rachel Snider

January 24, 2025

5  out of  5
rating by Rachel Snider
"I had the pleasure of working with Jack Stevens for me & my families life insurance needs, and I couldn’t be more impressed. Jack was incredibly knowledgeable, taking the time to explain all my options and help me find the best coverage. He was not only professional but also very approachable which made the entire process smooth and stress-free. Jack was always prompt in answering my questions and provided clear, honest advice. I highly recommend him to anyone looking for reliable and personalized life insurance assistance!"
We responded:
"Hi Rachel! What a great compliment for our Jack. Thank you!"
Profile photo of Denise Nieman

Denise Nieman

January 22, 2025

5  out of  5
rating by Denise Nieman
"Been with Sam Higgins for 30 years. I have received excellent PERSONAL service from him and hist most caring staff. Had a dead battery and within 30 mins I was on my way to get a new one. Someone hit me and even that was handled with ease. I'm old school and appreciate that I can just CALL them and get it handled. I recommend Sam, he and his staff get it done."
We responded:
"Thank you, Denise, for such an amazing review! We appreciate you and thank you for being one of our most loyal customers!"
Profile photo of Jaysen K

Jaysen K

January 17, 2025

5  out of  5
rating by Jaysen K
"Jack Stevens is very easy to work with. He worked diligently and patiently to set up several policies that would fit our family. He also followed up numerous times as our new policies took effect, ensuring that everything was going as planned. In the end, we ended up getting better coverage for less than we paid our previous insurance company. Thank you!"
We responded:
"Thank you, Jaysen, for such an incredible review! Welcome to our office."
Profile photo of sammy mercer

sammy mercer

December 31, 2024

5  out of  5
rating by sammy mercer
"there for you when you need them"
We responded:
"Hey Sammy, thank you for the 5 star review!"
Profile photo of Stan Nybo

Stan Nybo

December 11, 2024

4  out of  5
rating by Stan Nybo
"The service was great and timely pricing was very fair"
We responded:
"Thank you, Stan! We are excited to welcome you to our office! Thank you for the review."
Profile photo of Tiffany Brown

Tiffany Brown

December 3, 2024

5  out of  5
rating by Tiffany Brown
"If you need insurance, this is the office to go with! I trust everyone here completely. They are awesome, always knowledgeable, helpful and friendly."
We responded:
"Thank you, Tiffany! And thank you for putting your trust in us! We really appreciate your continued business."
Profile photo of J McC

J McC

November 30, 2024

5  out of  5
rating by J McC
"Hello!!!! Here to tell you a “quick” story! I’ve been with Sam Higgins State Farm for over a decade now, that being said, I’ve also attempted to leave Sam Higgins State Farm!!! That’s just being honest! Hear me out!!! I am a pretty savvy insurance shopper. I have attempted, almost annually, to jump ship and find a better rate, better coverage or more convenience. The truth is.. EVERY TIME I’ve “shopped” around for a new insurance company SAM HIGGINS STATE FARM has beaten the competition!!! On all fronts!!! When comparing “apples to apples”, State Farm has always won out!!! It takes hours, if not days, to shop for insurance ( if you are doing it right ). So, the moral of this story is this…. Listen to a complete stranger when I tell you… Sam Higgins State Farm, not only has the best rates, coverage and convenience ( for us ), they also have the friendliest, most helpful, and professional group of people a guy could hope to handle his insurance needs!!! Thank you Sam, Chris, Ava, Lisa, and Jack ( I apologize if I’m forgetting someone, which I’m sure I am ). Yes I am a real person, no I am not a BOT, nor am I paid professional!!! I took the time to write this review because THEY are worth it!!!"
We responded:
"Thank you for this amazing review and for sticking with us through all the years! It really means a lot hearing this from such a long-time and loyal customer. We are so proud of our team here and appreciate the time you took to let them all know and to write such a glowing review!"
Profile photo of Scott Stevens

Scott Stevens

November 27, 2024

5  out of  5
rating by Scott Stevens
"The team is great and very helpful. I would highly recommend this state farm office!"
We responded:
"Thank you, Scott, for the 5 Star review and the recommendation!"
Profile photo of John Schiffner

John Schiffner

November 21, 2024

5  out of  5
rating by John Schiffner
"They really responsive to all your questions and will save you money wherever they can."
We responded:
"Hey John, thanks for the review! We really do try to help however we can. We appreciate your loyalty."
Profile photo of Ivan

Ivan

November 21, 2024

5  out of  5
rating by Ivan
"Great service with friendly stuff always ready to do their best to help. Above and beyond. Been with them for over 15 years now and never had a single issue, only the positive vibes."
We responded:
"Thank you for the amazing review! We have enjoyed helping you and your family over the years and always enjoy hearing from you!"
Profile photo of Shannon Larkin

Shannon Larkin

November 21, 2024

5  out of  5
rating by Shannon Larkin
"I couldn’t be more impressed with the outstanding service from this team! From the moment I walked in, they made me feel like a priority. They were professional, friendly, and went above and beyond to ensure I had the right coverage for my needs. Kala took the time to explain all my options in detail and made the process so easy to understand. Whether it’s auto, home, or life insurance, you can tell they genuinely care about finding the best solutions for their clients. If you’re looking for an insurance office that’s knowledgeable, reliable, and truly puts the customer first, Sam Higgins’ State Farm office is the place to go. Highly recommend!"
We responded:
"Thank you, Shannon! We are so excited to welcome you to our office and be your go-to for all things insurance. And thank you for such a glowing review!"
Profile photo of Courtney Ellendt

Courtney Ellendt

October 31, 2024

5  out of  5
rating by Courtney Ellendt
"Without a shadow of a doubt, this office is THE BEST! As a customer, I am so incredibly grateful for their professionalism, expertise, knowledge, responsiveness, and friendliness. I won’t ever switch—they treat me like family and genuinely want to provide the best experience for each of their customers. I appreciate you, Team Higgins!"
We responded:
"Courtney, you're just the best! We will do our absolute best for our customers and love every minute we have the opportunity to work with people like you!"
Profile photo of Richard Stevens

Richard Stevens

October 30, 2024

5  out of  5
rating by Richard Stevens
"I recently got a quote from State Farm for auto and home insurance from Jack. It was very informative and I feel my home will be better covered when I switch to State Farm. Just waiting for my current policy to renew and I will be making the switch. I feel Jack and the agents at this office want to provide the best coverage possible."
We responded:
"Hi Richard, we look forward to welcoming you to our office and providing the best service!"
Profile photo of Kyle Langston

Kyle Langston

October 29, 2024

5  out of  5
rating by Kyle Langston
"Every time I call they are very helpful and nice to talk to. Lisa especially is on it when it comes to answering my questions and helping me get what I need."
We responded:
"Hi Kyle, thank you for the review and for recognizing Lisa's exceptional knowledge and service. We appreciate your customer loyalty and love being your go-to for insurance questions and needs!"
Profile photo of Josh Lane

Josh Lane

October 25, 2024

5  out of  5
rating by Josh Lane
"Jack Stevens did a fantastic job helping me and my family find a solution that fit our needs. Very knowledgeable, friendly and prompt. Looking forward to continue working with Jack and Sam in the future."
We responded:
"Thank you, Josh, for the glowing review! Jack has been a huge asset to our team and we are so excited to welcome you to our office!"
Profile photo of T K

T K

October 23, 2024

5  out of  5
rating by T K
"10/2024 Update - Sam's office continues to provide incredible customer service and advice. It is impressive how they are able to maintain such consistency year after year - what a commitment to excellence! A few years ago: Sam Higgins State Farm sets the bar for customer service, in my opinion. I have worked with Chris and Sam for many years and it makes me look so smart when I refer friends, family, and clients to them. They consistently do excellent work by responding quickly to every request and question I have. They also respond to my claims so quickly and thoroughly. Thank you State Farm team for your dedication to hard work and your care of your clients!"
We responded:
"Thank you once again for taking the time to compliment our office! We appreciate the recognition and strive to give the best service. It is always such a pleasure to hear from you! Todd--thank you for being such a loyal customer for so long... The greatest compliment we can receive as an office is a referral & we appreciate those that you've sent our way! It's been a pleasure working with you and we greatly appreciate this fantastic feedback!"
Profile photo of Linda Bromley

Linda Bromley

October 15, 2024

5  out of  5
rating by Linda Bromley
"We have dealt with Sam Higgins, State Farm, for both auto and home owners insurance. They have been extremely helpful and very friendly."
We responded:
"Hi Linda! Thank you so much and we sure appreciate you!"
Profile photo of Noah's Family

Noah's Family

October 1, 2024

5  out of  5
rating by Noah's Family
"If you want the best coverage, go State Farm. If you want to deal with an awesome agent, go to Sam Higgins. Still the best agent in town with an awesome staff. After all these years, they are still the best. Ask for Chris, he'll hook you up. No bs, no fluff, he'll tell you like it is."
We responded:
"John, we thank you so much for your continued business and kind words... It's a pleasure to serve you here at our office!"
Profile photo of Ryan Stayrook

Ryan Stayrook

September 24, 2024

5  out of  5
rating by Ryan Stayrook
"Exceptional customer service from Jack and Chris!"
We responded:
"Thanks for the review, Ryan! "
Profile photo of Shelley Johnson

Shelley Johnson

September 23, 2024

5  out of  5
rating by Shelley Johnson
"No matter who I speak I always get speedy helpful service with a smile. Would recommend!"
We responded:
"Thank you, Shelley! We are proud of our team and appreciate you taking the time to leave a review. Thank you for the recommendation!"
Profile photo of Nahakuelua Arquero

Nahakuelua Arquero

September 12, 2024

5  out of  5
rating by Nahakuelua Arquero
"Agents are amazing despite the limitations put in front of them by their brand name, no military discount, employees here are a 5"
We responded:
"Todd, thank you for supporting our team and giving them such positive recognition. We appreciate you and your feedback."