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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Mark

July 6, 2026

5  out of  5
rating by David Mark
"Great job by Ava to me get my questions answered."
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Pamela Bernardo

July 1, 2026

5  out of  5
rating by Pamela Bernardo
"Every time we have needed something Ava has been very helpful in helping us to get what we needed. Each office visit we were greeted by everyone there warmly."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Ava was able to help you whenever you needed anything, and that you’ve felt welcomed at each office visit. We truly appreciate your support and look forward to seeing you again!"
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Hayden Cote

June 30, 2026

5  out of  5
rating by Hayden Cote
"Jack is extremely knowledgeable and helpful, would highly recommend!"
We responded:
"Thanks so much for your review! We’re thrilled to hear that Jack was able to help and that you found him knowledgeable. We truly appreciate your recommendation and look forward to working with you again."
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Molechild

June 26, 2026

5  out of  5
rating by Molechild
"Great customer service! Lisa is awesome! Very easy to work with."
We responded:
"Thanks Molly for the great review! We’re thrilled to hear you had such an easy time working with Lisa—she truly is awesome. We appreciate your kind words and look forward to seeing you again!"
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Kellie Moss

June 20, 2026

5  out of  5
rating by Kellie Moss
"I love working the Sam Higgins and team at State Farm insurance. They are friendly, professional and expedient! Highly recommend these folks for any of your insurance needs!"
We responded:
"Hi there! Thank you so much for the wonderful review. We’re thrilled to hear you’ve had such a positive experience with Sam Higgins and the team—friendly, professional, and efficient is exactly what we aim for. We truly appreciate your recommendation and trust in State Farm!"
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Richard Blackmore

June 18, 2026

5  out of  5
rating by Richard Blackmore
"Lisa is very astute, she is very amazing and heart warming! Lisa constantly goes above and beyond for our family. Her amazing character and hard work is very much appreciated!"
We responded:
"Thank you for taking the time to share your review. We’re so glad to hear that Lisa has been such a positive and supportive part of your experience—going above and beyond for your family. Her dedication and caring service truly make a difference, and we’ll be sure to pass along your kind words. We appreciate your trust!"
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Audrey E

June 2, 2026

5  out of  5
rating by Audrey E
"Jack was amazing in helping me get my renters insurance! thank you again!"
We responded:
"Thank you so much for letting Jack take care of your insurance Audrey! We appreciate your business!"
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Ken Henry

May 28, 2026

5  out of  5
rating by Ken Henry
"Great communication and service all around."
We responded:
"Thank you for the wonderful review Ken! We’re so glad you had a great experience—our team truly appreciates your kind words. We look forward to serving you again."
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Harry

May 27, 2026

5  out of  5
rating by Harry
"Shout out to State Farm with great customer service! I got to work with jack and he was great! Jack made the whole process fast and easy and explained the home insurance very well!"
We responded:
"Thanks so much for the shout out! We’re thrilled to hear you had a great experience with Jack and that he made everything fast, easy, and clear. We really appreciate your business and look forward to helping you again in the future!"
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ChrisNick

May 22, 2026

5  out of  5
rating by ChrisNick
"We just purchased a new vehicle, and Chris at Sam Higgins State Farms office was amazing! He made the experience of adding this vehicle to our policy amazingly easy. The entire staff has always been a pleasure to work with. We highly suggest if you are looking for an agent, check these people out!"
We responded:
"Hi Chris! We're so glad that Kala made the process easy for you--and thank you for giving our office the opportunity to serve you! Kala's a great asset to our team & we're glad that the switch was made easy with her leading the way. Welcome to the Sam Higgins State Farm family!"
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Hanna Wyer

May 18, 2026

5  out of  5
rating by Hanna Wyer
"Lisa and the whole crew at the office is amazing! She is always so responsive and has been a huge help with getting all of my insurance needs covered! This office is great."
We responded:
"Thank you, Hannah, for the glowing review! It means so much to hear we can meet your needs in a timely fashion and that Lisa was super prompt. "
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theBog1

May 11, 2026

5  out of  5
rating by theBog1
"Lisa made things quick and easy. Never a bad experience with State Farm"
We responded:
"We're thrilled to hear that Lisa made the process quick and easy for you. Providing consistently positive experiences is our goal, and your feedback means a lot to us. We look forward to continuing to serve you with the same level of care!"
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Lora Cook

April 30, 2026

5  out of  5
rating by Lora Cook
"I had a great experience working with Lisa. She truly went above and beyond to find me an excellent quote for my car, taking the time to explain my options and make sure I was getting the best value. Her responsiveness, professionalism, and genuine care made the whole process easy and stress-free. I highly recommend State Farm to anyone looking for reliable and personalized service.
Thank you, Lisa!!!"
We responded:
"Thank you so much for your thoughtful review! We're thrilled to hear that you had a positive experience and that Lisa could help you find the best coverage for your car. Making sure our clients feel informed and confident throughout the process is very important to our team, so it means a lot to know you felt supported every step of the way. We truly appreciate your recommendation and look forward to continuing to provide you with reliable and personalized service in the future. Thanks again for choosing State Farm!"
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Maria Bullock

April 15, 2026

5  out of  5
rating by Maria Bullock
"We had insurance with Sam Higgins for many years then moved away. Upon returning to WA to purchase a house, we returned to Sam Higgins Insurance. Ava is amazing keeping us informed and being absolutely helpful at all times"
We responded:
"Thank you so much for your continued trust and loyalty over the years! We’re delighted to have you back with Sam Higgins Insurance, and it’s wonderful to hear that Ava has been so helpful and communicative throughout your recent experience. We strive to provide the best support possible, especially during important moments like purchasing a home. Your kind words mean a lot to us, and we look forward to serving you for many more years to come!"
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Robin Bartlett

April 11, 2026

5  out of  5
rating by Robin Bartlett
"St Farm had been my insurance company for many years. Any time I've needed assistance or questions answered they are right there for me. Specially this past month with a tree falling in my yard and damaging my house, yard and car.
All of Sam Higgins employees have treated me with the up most respect specially when it comes to the online app. I'm not best when it comes to technology.
Thank you to all for the many years of great service."
We responded:
"Thank you, Robin, so much for your kind words and continued trust in State Farm over the years. It's wonderful to know that Lisa and Kala treated you with respect and made navigating the online app easier for you. We appreciate your loyalty and look forward to continuing to serve you for many years to come!"
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Tina McQuitty

April 10, 2026

5  out of  5
rating by Tina McQuitty
"We have been with this office for many years & they are the best! We've dealt with teenager accidents, changes in coverage, switching vehicles & they have always been so easy to deal with. I was especially impressed as I was stranded on the freeway with a blown out tire. They called the tow truck for me, gave me an ETA & a description of the driver/truck to look for. It is obvious they have my family's safety as a priority!!"
We responded:
"We really appreciate you sharing your experience and for sticking with us over the years! It’s great to hear we’ve been able to make things easier for you through all the changes and challenges, especially when you were stuck on the freeway. Helping you stay safe and getting assistance quickly is exactly what we’re here for. Thanks again for trusting us with your family’s insurance needs!"
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Maddy Underwood

April 8, 2026

5  out of  5
rating by Maddy Underwood
"Timely, helpful, and knowledgable team!"
We responded:
"We truly appreciate your thoughtful feedback! It’s wonderful to know our team was prompt, supportive, and well-informed throughout your experience. Your kind words inspire us to continue delivering the best service possible. Please don’t hesitate to reach out if you need any assistance in the future—we’re always here for you!"
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Andrew Hughes

April 6, 2026

5  out of  5
rating by Andrew Hughes
"Nothing but good things to say! Everyone is so nice and helpful there. They've helped me many times when I needed them most."
We responded:
"Thank you, Andrew! We’re so glad to hear that our team has been there for you when you needed us most. It’s always our goal to provide friendly and helpful service, and your kind words mean a lot to us. We’re here anytime you need assistance!"
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Teague Holmberg

March 31, 2026

5  out of  5
rating by Teague Holmberg
"Word got to me that Sam Higgins was the insurance to go to. I talked with Jack Stevens and he got me a rate on my Home/Auto that was far superior then my current insurance. Jack was responsive, patient, and attentive to our questions regarding our plans."
We responded:
"Thank you so much for trusting us with your Home/Auto insurance needs! We're thrilled to hear that Jack was able to provide you with a superior rate and that he was responsive, patient, and attentive throughout the process. We truly appreciate your recommendation and look forward to continuing to serve you. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!"
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Jen G

March 31, 2026

5  out of  5
rating by Jen G
"Lisa (and all staff I spoke with) were so pleasant and helpful. I’m so happy with how quickly they were able to answer all my questions etc. & returned my calls right away too! Thank you!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Lisa and our team were pleasant, helpful, and quick to respond to your questions. Providing timely and attentive service is very important to us, and we’re so glad it made a positive difference for you. Please don’t hesitate to reach out if you need anything else—we’re always here to help!"
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Matt

March 21, 2026

1  out of  5
rating by Matt
"Don't use state farm ever! I'm sure Sam is okay, but the company just completely cancelled our homeowners insurance after we made ONE claim after our window was broken. No previous claims, and we were never late with a payment. This is ridiculous and a horrible company to be paying any money to.

I thought I would update my two year old review.

Do not use State Farm. They pay so little attention to anything and do not even record why clients left them. Sam's office has called my wife several times trying to get our business back over the last few weeks, stating they don't understand why we stopped using them. You all dropped us! After one claim! We will never use your insurance again, period. If you call again I will use other accounts I have to leave the same review."
We responded:
"Hi Matt, we understand your frustration with the Underwriting action taken after your claim, hence the reason we tried to get the decision overturned. Unfortunately, upon review of our appeal request underwriting decided to maintain their initial decision. We wish there was more that could be done but want you to know that we appreciate having had the opportunity to serve you. If you need any further assistance, we're happy to help--you can reach us at 509-535-1357. "
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Jessica Pilgrim

March 18, 2026

5  out of  5
rating by Jessica Pilgrim
"Everyone with Sam's office is amazing. They are so kind and patient and incredibly responsive. They make made switching to State Farm a breeze (or adding/changing policies)! Also, for anyone looking for affordable car insurance for your teens, look no further! I saved a ton on my homeowners and car insurance by switching from GEICO to State Farm!"
We responded:
"Thank you, Jessica! We're thrilled to hear that our team at Sam's office made your switch to State Farm easy and stress-free. It's great to know that you found our service kind, patient, and responsive. We're especially happy that we could help you save on both your homeowners and car insurance. Thanks again for trusting us with your coverage – we’re here whenever you need us!"
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Richard Hamm

March 9, 2026

5  out of  5
rating by Richard Hamm
"The entire staff here is always very helpful, knowledgeable, and friendly. I have been insured with Sam Higgins' office since Sam first became a State Farm agent in Spokane (1988 I believe?) and they have always been good to me, always willing to help, and always trying to get me the best deal. Great people!"
We responded:
"Thanks for the awesome review and for sticking with Sam Higgins and our team since way back in the beginning! We’re really glad to hear that we’ve been able to help you out and make things easy along the way. It means a lot to us that you trust us to get you the best coverage and deals. We’re lucky to have you as part of our State Farm family and look forward to helping you for many more years!"
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Autrey Jeske

March 2, 2026

5  out of  5
rating by Autrey Jeske
"Staff here are always great! Been with this branch since 2018. Have my car insurance and some life insurance policies with them. Would highly recommend to anyone!"
We responded:
"Thank you for your continued trust since 2018! We love to hear that our team has consistently provided you with great service. We truly appreciate your recommendations and look forward to supporting you with your insurance needs for many years to come!"
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Derek Smith

February 26, 2026

5  out of  5
rating by Derek Smith
"Sam Higgins State Farm has always been my insurance office for many years and they have always been friendly, reliable and extremely helpful! I consider many of them friends and it is always a pleasure to talk to anyone in the office from Lisa or Ava to Sam and Chris! Thanks guys!"
We responded:
"Thank you so much for your continued trust in Sam Higgins State Farm! We’re delighted to hear that our team has made you feel like part of the family. Your friendship and support mean the world to us, and we look forward to assisting you for many more years to come!"