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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Bill Kafflen

October 24, 2026

5 out of 5 rating by Bill Kafflen
"This office has the best team ever! I’ve worked with each of them and they’re friendly, professional, efficient and fun to work with, especially Cosmo:)"
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Franki Smith

October 22, 2026

5 out of 5 rating by Franki Smith
"I have been a customer of this specific State Farm office for over 10 years. We have had nothing but great experiences with them even when we have to make claims. We bundle our vehicles and our rental property. Ava and Lisa are so friendly and always happy to help me whenever I call! Highly recommend them."
We responded:
"Thank you so much for your 10+ years of loyalty and for sharing your experience! We truly appreciate it. Ava and Lisa will be so glad to hear how friendly and helpful they’ve been—especially when you need support during claims. We’re grateful to have you as a customer, and we look forward to continuing to help you with your auto and rental property coverage. Highly appreciated!"
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Ragan Sossaman

October 15, 2026

5 out of 5 rating by Ragan Sossaman
"Out agent, Jack, was excellent. He was knowledgeable and efficient and helped us make the switch from our previous insurer very smooth and painless."
We responded:
"Thanks so much for your great review! We’re thrilled to hear Jack was knowledgeable and efficient, and that he helped make your switch from your previous insurer smooth and painless. We’ll be sure to pass your kind words along to him!"
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Patricia Hardy

October 5, 2026

5 out of 5 rating by Patricia Hardy
"We've moved home to Washington, and needed auto and home insurance. A co-worker suggested State Farm, after other insurance companies gave us huge premium quotes. I called the local State Farm Agency, Sam Higgins, and talked with Courtney Strand. She provided great quotes to us quickly, and answered all my questions. Courtney and her team at Sam Higgins are great people to work with. Highly recommend! Update from 2023; I've talked with Lisa at Sam Higgins office several times in the last 3 years. She always has answers for me and shares her expertise freely. This is a great office!"
We responded:
"Thank you so much for the updated review! We truly appreciate you taking the time to share your experience.

It means a lot to hear that every time you’ve reached out to Lisa over the last few years, she’s had the answers you needed and been willing to share her expertise freely. That’s exactly how we want our clients to feel—supported, informed, and confident.

We’re grateful to have you with Sam Higgins, and we’re thankful to be your office of choice."
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Christopher Garcia

September 30, 2026

5 out of 5 rating by Christopher Garcia
"Really enjoy this office. We use them for multiple different coverages and have never had any issues with them. They’re very fast at replying to questions when we have them and check in/follow up on you. We’ve especially enjoyed working with Jack, he’s made our experience excellent."
We responded:
"Thank you for the fantastic review! We’re so glad you enjoy working with our office and that you’ve been able to use us for multiple lines of coverage without any issues.

We really appreciate you sharing that we reply quickly, follow up, and stay in touch when you have questions—it’s all part of making the process easy and stress-free.

And we’re especially pleased to hear you’ve had such a great experience working with Jack. Thanks again for trusting us—we look forward to continuing to help you."
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Jeffrey Eickstadt

September 30, 2026

5 out of 5 rating by Jeffrey Eickstadt
"Jack Stevens has been extremely helpful and attentive. He helped me switch over to Sam’s team after my previous State Farm agent retired. After the switch he has helped me go over my car and home insurance policies to ensure that I understood everything that was covered. We were also able to add my wife’s car to my policy and helped save us money. Extremely happy with his service!"
We responded:
"We truly appreciate you choosing Sam’s team after your State Farm agent retired—and we’re so glad Jack was able to help you with the transition smoothly.

It’s wonderful to hear he took the time to walk through your car and home coverage so you felt confident about what’s included, and that you were also able to add your wife’s car while finding ways to save money.

We’re extremely happy you’re satisfied, and we look forward to continuing to support you both!"
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Megan Moore

September 30, 2026

5 out of 5 rating by Megan Moore
"The team here has always been so courteous and understanding! They make everything so quick and seamless!"
We responded:
"Thank you so much for your review! We really appreciate having you as a customer, and we’re glad to hear our team has been courteous, understanding, and able to make everything feel quick and seamless for you.

If you ever need anything at all, we’re here to help—thanks again for your continued support!"
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Kimberley Taylor

September 29, 2026

5 out of 5 rating by Kimberley Taylor
"We received a non-renewal notice due to “risk” of wildfire despite decades of insurance with the our previous company. In searching for a new insurer, we met Jack in this office. Both he and Kala have been welcoming, friendly, knowledgeable, and helpful. We recommend highly."
We responded:
"Thank you for sharing your experience—I'm sorry you received a non-renewal notice, especially after so many years with your previous carrier.

We’re really glad you found us and that Jack and Kala were able to help you through the process. Your kind words about their friendliness, knowledge, and support mean a lot.

Thank you for the recommendation, and we’re grateful to have the opportunity to help protect your home moving forward."
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Tyson Largent

September 28, 2026

5 out of 5 rating by Tyson Largent
"I have been with Sam Higgins for over 15 years and it has been an amazing experience. I’ve had some pretty big claims through the years because, you know, stuff happens, and it was a super easy and smooth process every single time. They provide the best customer service I have ever had with any insurance company. Everybody is always super friendly and helpful, and if they don’t know the answer to my question, they will go find an answer for me no problem and always get an answer. I have never been left hanging like some other customer service experiences I have had. If you are looking for not only competitive insurance prices, but an actual relationship with your insurance company, go with Sam Higgins, nobody can beat them hands down. Just give them a try and you will not regret it I promise!"
We responded:
"Thank you so much for your wonderful review! We truly appreciate you trusting Sam Higgins with your insurance for over 15 years.

It means a lot to hear that every claim and question has been a smooth, easy experience and that our team has consistently been friendly, responsive, and willing to do whatever it takes to get you the answers you need.

Your recommendation means the world to us—thanks again for choosing us. We look forward to continuing to support you for years to come!"
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Cheryl Conn

September 17, 2026

5 out of 5 rating by Cheryl Conn
"I got exceptional service from Lisa today. Saved money by switching from Progressive to State Farm for my car insurance. Yay!"
We responded:
"Hi there! Thanks so much for your review. We’re thrilled to hear Lisa provided exceptional service and that you were able to save money by switching from Progressive to State Farm. We truly appreciate your business—yay indeed! 🚗😊"
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Елена Черныш

September 1, 2026

5 out of 5 rating by Елена Черныш
"Very friendly approach to the customer! I am happy to be a part of this community!"
We responded:
"Thank you so much for your kind review! We’re happy to hear you felt a friendly, welcoming approach from our team. We truly appreciate you being part of our community and look forward to helping you anytime you need. 😊"
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T L R

August 19, 2026

5 out of 5 rating by T L R
"Very nice and helpful"
We responded:
"Thank you for the great review! We’re glad you found our team nice and helpful, and we appreciate you taking the time to share your experience. We’re here whenever you need us."
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Anna Mucker

August 11, 2026

4 out of 5 rating by Anna Mucker
"State Farms, Sam Higgins agent and office has helped our family by providing excellent customer service for over 20 years. Recently, Lisa Jeffords gave us amazing service as we added a new car to our policy! She was very kind, patient, and professional. Lisa listened carefully and answered all of our questions and concerns. Lisa made the experience seamless. Lisa, Thanks so much for all you do! We appreciate you!"
We responded:
"Thank you so much for the wonderful 4-star review and for sharing your experience. Please let us know how we can go that extra mile to earn the fifth star. We’re grateful for your family’s long-standing trust in State Farm, Sam Higgins and our office for over 20 years.
We’re especially happy to hear that Lisa provided amazing service while you added a new car to your policy—her kindness, patience, and professionalism truly reflect how we aim to serve. We’ll be sure to pass along your appreciation to Lisa.
Thanks again for choosing us—we look forward to continuing to help you for years to come!"
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Kyler Steeves

July 31, 2026

5 out of 5 rating by Kyler Steeves
"Was easy to get started with and is very attentive. I highly recommend this location"
We responded:
"Thank you so much for your review! We’re glad it was easy to get started and that you felt well taken care of. We truly appreciate your recommendation and look forward to serving you again!"
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MIchael Neiswender

July 31, 2026

5 out of 5 rating by MIchael Neiswender
"Kala was great and attentive. fav hockey team soso. Dog was the best part"
We responded:
"Hi Mike, thanks for your feedback and welcome to our office! Kala is a fantastic addition to our team--she's attentive, knowledgeable, and enthusiastic about making sure our customers are adequately insured! We're glad you had a fantastic experience and look forward to helping you with any other coverage needs and concerns. "
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Kolton Copple

July 23, 2026

5 out of 5 rating by Kolton Copple
"Lisa, and the whole team at Sam Higgins State Farm are incredible. I really appreciate that my calls are always answered by someone in the office who is happy to help.

No dealing with AI assistants or menus, just straight to someone who can help.

Earlier this year while dealing with a slightly complicated liability issue the team here was incredibly helpful and responsive.

I also love being able to with a simple call, set up insurance on a vehicle, ask a question about current coverage or change my policy.

Not to mention the great rates as well."
We responded:
"Thank you so much for your kind words and for taking the time to leave this review! We’re truly grateful you’ve had such a positive experience with our team.
It means a lot that you’ve felt supported—especially with the complicated liability issue earlier this year—and that you enjoy being able to reach a real person who can help right away. We’re also glad you’ve found it easy to set up coverage, make changes, and ask questions whenever you need.
Thanks again for trusting Sam Higgins State Farm—we appreciate you!"
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Nicholas

July 22, 2026

5 out of 5 rating by Nicholas
"Always have an amazing experience with Sam Higgins office. They have been knowledgeable, friendly, and gone the extra mile to make sure we are taken care of both when we are just trying to adjust policies and make sure we have the right fit and after we’ve had to make claims for our home or an auto accident. They have gone above and beyond to offer their support and it feels more like you’re talking to a friend than a business."
We responded:
"Thank you so much for your wonderful review! We’re truly grateful to hear that you’ve consistently had an amazing experience with Sam Higgins and the team.
It means a lot that you feel the support goes beyond just policies—that from helping you make adjustments and find the right fit to assisting you during a claim, you’re taken care of with the same care and attention every step of the way.
We really appreciate your trust, and we’re here for you anytime you need us. Thank you again!"
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Jacaeri Priest

July 10, 2026

5 out of 5 rating by Jacaeri Priest
"We have used Sam’s office for years, and we absolutely love everyone! Everyone is always more than helpful when any questions or issues arise. The coverage we have is unbeatable!!! I highly suggest Sam Higgins as your agent!"
We responded:
"Hi Jacaeri, thank you so much for taking the time to leave such a wonderful review! We truly appreciate your loyalty over the years and are so happy to hear that you’ve had a great experience with Sam’s office. Our team works hard to be responsive, helpful, and provide the coverage you can count on—so it means a lot to know we’ve been meeting (and exceeding) your expectations. Thanks again for the recommendation! We’re grateful to have you as a client."
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David Mark

July 6, 2026

5 out of 5 rating by David Mark
"Great job by Ava to me get my questions answered."
We responded:
"Thank you for the great review! We’re so glad to hear Ava was able to help and get your questions answered. We truly appreciate your feedback.

If you ever need anything else, we’re here for you!"
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Pamela Bernardo

July 1, 2026

5 out of 5 rating by Pamela Bernardo
"Every time we have needed something Ava has been very helpful in helping us to get what we needed. Each office visit we were greeted by everyone there warmly."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Ava was able to help you whenever you needed anything, and that you’ve felt welcomed at each office visit. We truly appreciate your support and look forward to seeing you again!"
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Hayden Cote

June 30, 2026

5 out of 5 rating by Hayden Cote
"Jack is extremely knowledgeable and helpful, would highly recommend!"
We responded:
"Thanks so much for your review! We’re thrilled to hear that Jack was able to help and that you found him knowledgeable. We truly appreciate your recommendation and look forward to working with you again."
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Molechild

June 26, 2026

5 out of 5 rating by Molechild
"Great customer service! Lisa is awesome! Very easy to work with."
We responded:
"Thanks Molly for the great review! We’re thrilled to hear you had such an easy time working with Lisa—she truly is awesome. We appreciate your kind words and look forward to seeing you again!"
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Kellie Moss

June 20, 2026

5 out of 5 rating by Kellie Moss
"I love working the Sam Higgins and team at State Farm insurance. They are friendly, professional and expedient! Highly recommend these folks for any of your insurance needs!"
We responded:
"Hi there! Thank you so much for the wonderful review. We’re thrilled to hear you’ve had such a positive experience with Sam Higgins and the team—friendly, professional, and efficient is exactly what we aim for. We truly appreciate your recommendation and trust in State Farm!"
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Richard Blackmore

June 18, 2026

5 out of 5 rating by Richard Blackmore
"Lisa is very astute, she is very amazing and heart warming! Lisa constantly goes above and beyond for our family. Her amazing character and hard work is very much appreciated!"
We responded:
"Thank you for taking the time to share your review. We’re so glad to hear that Lisa has been such a positive and supportive part of your experience—going above and beyond for your family. Her dedication and caring service truly make a difference, and we’ll be sure to pass along your kind words. We appreciate your trust!"
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Audrey E

June 2, 2026

5 out of 5 rating by Audrey E
"Jack was amazing in helping me get my renters insurance! thank you again!"
We responded:
"Thank you so much for letting Jack take care of your insurance Audrey! We appreciate your business!"